GRA engages business community over ITAS roll-out
The Ghana Revenue Authority (GRA) has intensified its stakeholder engagement on the roll-out of the Integrated Tax Administration System (ITAS), convening senior leaders of Ghana’s major business and industry associations at a high-level forum in Accra.
The engagement, held last Friday, forms part of a carefully sequenced national consultation process accompanying one of the most significant digital reforms in the country’s domestic tax administration in recent years.
This follows earlier engagements with tax consultants, media editors and senior reporters which aimed at ensuring that the business community is fully prepared for the transition and full roll-out.
ITAS is a unified digital platform designed to integrate core tax administration functions into a single, end-to-end system.
Once fully implemented, ITAS will replace multiple legacy platforms, enabling taxpayers to register, file returns, make payments, track compliance status, and access taxpayer support through one consolidated interface.
Addressing participants, the Commissioner-General of the GRA, Anthony Kwasi Sarpong, emphasised that sustained dialogue with affected stakeholders was critical to the success of the reform.
“The transition to ITAS is too consequential, and the constituencies it affects too varied, for engagement to be treated as a one-off event,” he said.
He added that those who would use the system daily must have their perspectives reflected in the roll-out plan.
The forum brought together representatives from trade associations such as the Association of Ghana Industry, Ghana Union of Traders’ Associations and Ghana Institute of Freight Forwarders.
Under the new system, businesses will benefit from the consolidation of multiple tax records into a single taxpayer view, real-time filing and payment confirmation, and more transparent compliance tracking.
Quicker refund process
The Commissioner-General also outlined plans for faster refund processing and a shift towards more targeted, risk-based audits.
The system was piloted at the Kaneshie Taxpayer Service Centre in April this year and has since been extended to additional centres across Greater Accra. A full national roll-out is targeted for September 2026.
Beyond its operational benefits, ITAS occupies a central place in GRA’s broader institutional transformation.
The initiative falls under the Innovation and Technology Transformation pillar of the Commissioner-General’s six-pillar reform agenda, which is aimed at strengthening compliance.
