Delta appoints Matt Long as MD for Europe, Africa
DELTA Air Lines has appointed Matt Long as Managing Director for Europe and Africa, as the airline continues to invest in the trans-Atlantic market, ahead of what will be its busiest-ever summer schedule to the region.
In this role, Matt will help ensure that Delta continues to deliver the thoughtful, reliable and best-in-class experience customers expect when flying across the Atlantic.
Europe and Africa continue to be strategically important regions, driving a significant share of Delta’s long-haul demand and premium revenue.
Mr Long, who will be based in Delta’s offices in Amsterdam, will lead the coordination of commercial, operational and customer experience initiatives across 35 European and African markets.
His role
He shall work closely with Delta’s region teams and joint venture partners at Air France-KLM and Virgin Atlantic to support the airline’s long-term commercial ambitions.
Mr Long will also help shape major infrastructure and modernisation projects across Delta’s key hubs in Amsterdam, Paris-Charles de Gaulle and London Heathrow while driving customer experience transformation across Europe and Africa.
Delta’s trans Atlantic network now represents more than 100 daily flights across Europe and Africa, including new routes such as Seattle to Barcelona and Rome, New York-JFK to Olbia, Malta and Porto, Atlanta to Marrakech and expanded service to Accra and Lagos.
“Mr Long is a collaborative, forward-looking leader with a deep understanding of our global business and the partnerships that fuel Delta’s success.”
“His experience advancing customer experience, strengthening joint venture alignment and connecting teams across borders makes him the ideal leader for this critical new role.
“Europe and Africa are essential to Delta’s international growth, and Matt’s leadership will help us continue elevating performance and delivering exceptional service for our customers,” the Senior Vice-President – Alliances International, Perry Cantarutti, said.
Experience
Since joining Delta in 2013, Matt has played a key role in shaping how Delta and its partners listen to customers, elevate the journey and create seamless experiences in the airport, on board and across geographies.
He brings a blend of deep consumer insight expertise, product acumen and customer experience leadership to the role and will build on more than a decade of Delta leadership experience spanning International, Alliances, Customer Experience Strategy and Commercial functions.
In his most recent role leading Delta’s International Customer Experience Integration and Strategy team, Mr Long spearheaded efforts to deepen collaboration between Delta and its joint venture partners, contributing to significant improvements in customer satisfaction across the airline’s international network.
