UK switches visa application supplier in Ghana

Ghanaians applying for visas to enter the UK will need to use a new visa application centre (VAC) from October 22, 2024.

The UK’s third-party VAC supplier in Ghana has changed to VFSGlobal. This means people in Ghana will need to complete their applications with VFSGlobal, even if they have begun the process with previous supplier, TLScontact.

The move has been explained to be a new change to improve the services in the visa application center.

The development means that applicants in Ghana will need to complete their visa applications with VFS Global, even if they began the process with TLScontact as the previous supplier.

In a press statement, the UK government said the new changes would improve the services, including, on average, shorter biometric and application submission times in the visa application centre.

The new location for the UK visa application centre in Ghana is the Mezzanine Floor, Grand Oyeeman Building, South Liberation Link in Accra.

The British global network of visa application centres is managed by third-party suppliers under the UK Visas and Immigration (UKVI).

The UK government emphasised that applicants would be informed if they would be affected by the new changes.

Additionally, applicants will be contacted by email if this change affects them. However, there is no need for concern as it will not affect visa application decisions, processing times, or prices.

UK government's statement

Ghanaians applying for visas to enter the UK will need to use a new visa application centre (VAC) from 22 October 2024.

The UK’s third-party VAC supplier in Ghana is changing to VFSGlobal on this date. This means people in Ghana will need to complete their applications with VFSGlobal, even if they have begun the process with previous supplier, TLScontact.

You will be contacted by email if this change affects you. However, there is no need for concern as it will not affect visa application decisions, processing times or prices.

This change will improve our service, including on average shorter biometric and application submission times in the VAC.

The UK’s global network of VACs is managed by third party suppliers on behalf of UK Visas and Immigration (UKVI).

Marc Owen, UKVI Director for Visa, Status and Information Services, said: “The opening of our new VAC in Ghana marks an exciting milestone in the provision of a world-class UK visa operation, one which will provide important digital innovations and convenience to customers around the world.”

The new location for the Ghanaian VAC is Mezzanine Floor, Grand Oyeeman Building, South Liberation Link, Accra.

If you want to find out more about the changes to suppliers and when this is happening, please visit: Changes to the commercial partner visa application services - GOV.UK (www.gov.uk)

You can find your nearest VAC by visiting: www.gov.uk/find-a-visa-application-centre

Further information: 
Improved service also includes:
on average shorter biometric and application submission times in the VAC
new average passport collection time of 20 minutes 
clearer information for customers to distinguish free services from paid for services
Changes to suppliers will also not affect the visa process, immigration rules or the current visa fees