MTN Mobile Money receives ISO/IEC Certification

MTN Mobile Money has been awarded the ISO/IEC 27001:2013 information security standard certification, according to Ghana’s lead telecommunications operator.

A press release by MTN Wednesday said MTN Mobile Money is the first to receive this certification in Ghana’s telecommunications industry and was granted after a rigorous assessment by Lloyds Register Quality Assurance (LRQA).

The ISO/IEC 27001:2013 is an information security standard published by the International Organization for Standardization (ISO) and the International Electro-technical Commission (IEC). The certification specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of Mobile Money operations in Ghana. It also includes requirements for the assessment and treatment of information security risks tailored to the needs of the Mobile Money service.

Announcing the certification at a recent media engagement, MTN Ghana CEO Ebenezer Asante said, “this gives credence to MTN’s commitment to conform to international standards in the delivery of Mobile Money services. MTN Mobile Money is working to provide the highest standards of service to its customers.

Mr. Asante said that it was further proof that MTN Ghana was interested in establishing the right measures to protect customer interests and improve customer experience, and the certification should further boost the confidence customers have in MTN Mobile Money services.

Mr. Ebenezer Asante reiterated the need for MTN to work continuously to improve its systems, processes and procedures, as the company works to expand the base of Mobile Money users. “After the recent upgrade to the Ericsson platform, we are providing another reason why our customers would choose to do business with us,” he stated.

Certification body LRQA is the world's leading provider of independent assessment services including certification, validation, verification and training across a broad spectrum of standards and schemes, with recognition from over 50 accreditation bodies.

MTN Mobile Money is a fast and simple way of transferring money, making payments and doing other transactions using a mobile phone. The service is offered by MTN in partnership with 10 banks. Services available to customers on MTN Mobile Money platform include money transfer, MTN airtime top-up, bill payment (DSTV, ECG Postpaid, MTN Postpaid, School fees, etc.), payment of employee salaries, and purchase of airline tickets.

MTN said its Mobile Money service currently has six million registered customers and over 33,000 merchants in Ghana.