Customer Service Week: GWL deepens commitment to excellent delivery
The Accra West Region of the Ghana Water Limited (GWL) joined the rest of the world to commemorate Customer Service Week 2025, with a week-long celebration aimed at appreciating customers and recognising the dedication of staff who work tirelessly to deliver potable water services to Ghanaians.
On the global theme “Mission: Possible, Making the Impossible Possible for Customers”, the Region organised a variety of activities across its 12 district offices to highlight the importance of customer care in service delivery.
The theme for the celebration was emphasised to urge employees to always go the extra mile in their service delivery to customers.
Speaking on the significance of the celebration, the Regional Chief Manager, Ing. Francis Lamptey, noted that Customer Service Week serves as a reminder that every interaction with customers is an opportunity to strengthen trust and improve service delivery.
“Our customers are at the heart of what we do and this celebration allows us to say thank you to them while we reaffirm our commitment to serve them better,” he stated.
For an ISO-certified region under Quality Management Systems, Accra West used the celebration to reaffirm its commitment to customer satisfaction and service excellence.
As part of the celebration, the Region sent bulk SMS messages to its top 100 loyal customers, expressing heartfelt appreciation to them for their continued trust and support for GWL.
Also, “Thank-you” flyers were distributed to both customers and staff, while daily customer service quotes were shared internally to reinforce the value of putting the customer first.
In addition, customer education exercises were held across all 12 district offices of the region to sensitise customers to GWL’s operations, emphasising the conveniently available electronic payment platforms.
These educational sessions were complemented by the sharing of branded corporate souvenirs as tokens of appreciation to customers.
The week-long activities were well received by both customers and staff, helping to deepen engagement, boost morale and reinforce GWL’s image as a customer-centred utility service provider.
While many customers praised GWL for the customer-centred gesture, they urged the company to improve water flow to the many water-stressed communities across the country.
