Ghana Water customers to receive bills through text, email
The Ghana Water Company Limited (GWCL) is piloting a new billing and payment system that makes use of technology by billing customers through text messages and emails.
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The new system is currently being piloted in some selected areas in the Tema Region, including Kpone, Ashaiman, Spintex, Baatsonaa, Sakumono, Kpong, Akuse, and Tema New Town.
According to the Communications Manager at the GWCL, Mr Stanley Martey, the new system which took effect from June 1, 2016 would now make use of technology by sending the bills to customers through text messages and emails.
Thus, customers would not have to wait till the end of the month for their bills.
He explained that the new system would capture customer consumption data with a hand-held android device equipped with a software which already has customers’ data comprising the customer’s name, phone number, customer’s last captured consumption data, customer’s geographical location and other relevant information.
“The system will calculate customer’s water consumption and automatically send them their corresponding bill via text message (SMS) and or e-mail. Customers are therefore required to make available to GWCL, two reliable cell phone numbers each and email addresses if possible, to receive their bills,’’ he said.
He added, “Once customers receive their bills via the text message or e-mail, they are to make payment by purchasing a “Ghana Water” payment scratch card from any GWCL collection or customer service point, authorized vendors or designated points within the communities and pay their water bills.”
Mr Martey also noted that disconnection teams have been setup to disconnect all customers who default in paying their bills promptly and that re-connection will only be effected after the payment of all arrears and penalties (re-connection fee).
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“Comprehensive GPS-based monitoring system has been put in place to check all malpractices against the Ghana Water Company Limited, including illegal connections, meter by-passes,” he added.
Upon successful implementation in the Tema region, it will eventually be scaled up to cover the whole country.