PURC educate utility providers on quality service delivery
The Eastern Region Office of the Public Utilities Regulatory Commission (PURC) has initiated a programme to educate utility providers, including the Electricity Company of Ghana (ECG) and the Ghana Water Company Limited (GWL), on ways they can deliver quality services to consumers in the region.
The programme, "Regulatory Insights, The Future of Regulation, Today's Knowledge," aligns with a Legislative Instrument, L.I. 2413 of the PURC, which guides the commission on how to operate.
The LI mandates how service providers should operate, how to understand the PURC when there is an issue, to improve service delivery and enhance user satisfaction.
Service providers are also under the LI mandate to report any illegal use of energy and water to the PURC, which will in turn take the necessary action.
At the event, the service providers were also expected to notify any wrongdoings of consumers to the PURC for prompt redress.
Challenges
Speaking to officials of the ECG and the GWL at the first gathering at Akyem Tafo in the Abuakwa North Municipality of the Eastern Region on July 29, 2025, the Regional Manager of the PURC, Kesewaa Apenteng-Addo, said the exercise had become necessary due to some challenges relating to complaints from utility users in the region.
She said the PURC had planned to cover all the districts in the region, which she hoped would bring a lot of relief to consumers and service providers.
Consumer satisfaction
Ms Apenteng-Addo stated that if the service providers could improve service delivery, it would meet the satisfaction of consumers, which was what the PURC expected.
She also told the gathering that the exercise would enable the PURC to notify consumers of what it would expect from them during duty.
"We are going all out in the training programme in the region, and this week, we will be in six other districts.
"We hope that by the end of the year, all the 14 districts of the ECG and the GWL will be covered," Ms Apenteng-Addo stated.
She indicated that at the training programmes, almost all the sessions would be interactive to enable the ECG and the GWL officials to be better abreast of the issues, particularly about LI 2413.
The Nkawkaw District Manager of the ECG, Agbesi Kingsley Moses, told the Daily Graphic that he and his colleagues were happy about the training.
He said the training broadened their knowledge and allowed them to further provide quality services to their customers.
Network challenges,
Mr Moses explained that it would now become a thing of the past because the ECG was putting measures in place to enable customers to purchase power without any problem.
Kwadwo Asare, a resident of Nkawkaw who operates a drinking bar, told the Daily Graphic that what he expected from the service providers was an uninterrupted power supply and water because human lives depended on them.
He said power outages were affecting them so much that they could not do anything to address the situation.
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