Customers no longer need to top up Nuri meter for one month — ECG

The Electricity Company of Ghana (ECG) has said customers using the Nuri prepayment meters no longer need to purchase power to last for a full month, as was earlier communicated. 

That, it said, was because the token identifier (TID) rollover process had successfully been completed.

“This milestone is part of an essential upgrade to ensure continued functionality of the Nuri Prepayment Meters.

“Customers whose meters are yet to be upgraded are urged to contact ECG to arrange for the necessary updates,” the General Manager of External Communications, ECG, Charles Nii Ayiku Ayiku, told the Daily Graphic.

Upgraded

The clarification comes amidst ongoing efforts to upgrade the Nuri meters for improved service delivery.

Mr Ayiku noted that the company was committed to ensuring the upgrade was seamless and that customers' electricity needs were met without unnecessary inconvenience.

The company assured customers that the upgrade was not a widespread issue but was concentrated in specific regions, including Accra East, Accra West, Tema and Prampram.

Significant progress, he said, had been made, with nearly all meters in the Prampram District and other areas already upgraded.

Mr Ayiku said the ECG remained committed to completing the process swiftly in the remaining areas.

Concerns

He acknowledged the concerns raised by customers after the initial announcement and expressed regret for any inconvenience caused.

“The company is urging Nuri customers experiencing challenges topping up their electricity credit or whose meters are yet to be upgraded to reach out for assistance through various channels — Call Centre Dial 0302 611611, district offices, Social media contacts on Facebook, Twitter, Instagram, or TikTok via @ECGghOfficial.

By offering multiple platforms for support, ECG seeks to address issues promptly and maintain customer satisfaction during this critical upgrade.

The Nuri meter upgrade, Mr Ayiku said, was part of a mandatory enhancement under the Standard Transfer Specification (STS) protocol, designed to ensure that the meters function effectively and support uninterrupted vending services. 

Exercise 

The exercise, he said, applied only to Nuri prepayment meters, with no impact on other types of meters.

To ensure transparency and collaboration, ECG engaged with affected communities through various channels, including meetings with opinion leaders, religious organisations, and community centres.

The company also utilised SMS notifications and social media updates to keep customers informed. For those who missed the initial upgrade visits, ECG teams are still present in these communities and are ready to arrange upgrades at the convenience of the customers.

Mr Ayiku emphasised the importance of customer cooperation in completing this critical upgrade exercise.

“Your prompt action and cooperation will help us ensure uninterrupted vending services,” he noted.

By actively seeking support and arranging upgrades, he said customers could enjoy a seamless experience without disruption to their electricity supply.