UBA’s LEO becomes Africa’s first chatbot to enable cross-border payments
United Bank for Africa (UBA) Plc, has announced that its artificial intelligence chatbot, LEO is now enabled to carry out cross-border payment transactions.
By this, LEO becomes Africa’s first AI-powered chatbot to facilitate cross-border payments, offering customers a seamless and instant way to transfer funds across the continent.
The platform leverages the Pan-African Payment and Settlement System (PAPSS) developed in partnership with the African Export-Import Bank (Afrexim Bank), and allows individuals, traders, and corporates to transfer money in local currencies between African countries where the Central Bank has approved PAPSS operations.
Pushing boundaries
Commenting on this milestone, the Group Managing Director/Chief Executive Officer of UBA, Oliver Alawuba, said that as Africa’s global bank, UBA was driven by the need to constantly push boundaries and deliver services that speak to the needs of today’s Africa.
“The introduction of cross-border payments on LEO, in partnership with PAPSS, reflects our commitment to digital innovation, Pan-African integration, and customer-centric banking. This is not just a banking upgrade; it is a bold leap into the future of African finance,” he stated.
UBA PAPSS Instant Payment through LEO offers unmatched benefits including instant payments within a few seconds; availability via self-service channels; lower transaction processing fees and zero charges on the beneficiary.
Confidentiality
The Group Head of Retail and Digital Banking, Shamsideen Fasola stated that customers would also benefit from enhanced security and confidentiality, as well as a broader range of options for remittance products through this service.
“This is a transformative step in Africa’s financial services landscape. With LEO now fully integrated with the PAPSS infrastructure, UBA customers can send and receive money across African borders in their local currencies within seconds.
“We are not just simplifying transactions - we’re fostering intra-African trade and breaking down longstanding barriers to financial inclusion,” Mr Fasola stated.
With this innovation, UBA is empowering account holders, traders, and corporates to transact quickly and efficiently across African markets, formalising informal trade flows and supporting the broader goals of the African Continental Free Trade Area (AfCFTA).
As the first bank to enable cross-border payments via its chatbot on the continent, UBA continues to lead in innovation, customer experience, and digital banking transformation.