AIDEC Digital launches BPO Centre to boost Ghana’s global outsourcing potential
AIDEC Digital, a subsidiary of the AIDEC Group of Companies, has officially launched its modern Business Process Outsourcing (BPO) centre in Accra, aiming to solidify the country's position as an emerging hub for global digital outsourcing services.
The launch event was themed – ‘Global Competitiveness and Strategic Partnerships: Positioning Ghana as a top digital outsourcing hub through strategic collaborations and job creation’.
It was attended by industry leaders, government representatives, and technology stakeholders, showcased AIDEC's comprehensive suite of outsourcing solutions designed to serve both local and international clients while creating substantial employment opportunities for the nation's increasingly tech-savvy population.
"This launch marks yet another milestone after several others by AIDEC in the digital landscape," Sir Ambrose Yennah, Founder and Executive Chairman of AIDEC Group of Companies said at the launch event. "Our vision is to tap into the market potential by positioning Ghana as a hub for digital outsourcing, taking advantage of our growing digital ecosystem, skilled youth, and strategic location in Africa,” he added.
The new BPO facility positions Ghana to capture a larger share of the global BPO industry, currently valued at US$321 billion and projected to reach US$525 billion by 2030. Africa currently accounts for just 2 percent of this market, with South Africa, Egypt, and Morocco dominating the continent's share at 87 percent.
Nonetheless, a combination of factors, including a young, upwardly-mobile, english-speaking and political stability, are adding to Ghana's appeal. "Ghana has all the attributes of a favorable destination for BPO services—political stability, English as the first language, a high percentage of university graduates, and a strategic location in Africa. AIDEC's investment in this sector demonstrates confidence in our ability to compete globally,” David Gowu, CEO of Business Outsourcing Services Association Ghana (BOSAG) explained.
The AIDEC Digital Hub offers a diverse range of services including inbound and outbound call center operations and customer support; data entry, processing, and analytics; AI and business intelligence solutions as well as E-learning, IT training, and ISO certification. Others include IT and software development support; digital marketing and content management.
Emmanuel Gbeve, Chief Technology Officer of AIDEC, highlighted the center's technical capabilities and regulatory compliance, stating: "We have secured authorisation from the Cyber Security Authority and implemented robust security measures to ensure we meet international standards for data protection and service delivery."
A central focus of the AIDEC Digital Hub is addressing youth unemployment through job creation and skills development. The facility will provide employment opportunities for graduates and IT professionals while offering specialised training programmes in digital customer relations, IT support, and digital marketing. "BOSAG have an ambitious five-year target of creating one million jobs in the BPO sector and companies like AIDEC will be leading this initiative to provide meaningful employment for young people," Mr. Gowu stated.
The BPO center represents the latest development in AIDEC's evolution since 2020, which has included establishing Ghana's first AI Center of Excellence. Since 2021, AIDEC Digital has steadily expanded its footprint in Ghana’s tech ecosystem, beginning with the Africa Digital Forum and Tech Engineers Roundtable in Accra. In 2022, it sponsored the Technovate Awards and Fair to honor tech innovators across Africa.
The following year, it launched Africoursity (MOOC) and AIDECIA (ERP), both SaaS-based platforms, alongside a 30-seater Tech Lab for IT training and Ghana’s first AI Centre of Excellence for research. In 2024, AIDEC Academy was established to enhance IT education, followed by Tech NewsGlobal for technology updates. The stakeholders agreed that the success of Ghana's BPO sector hinges on collaboration across the technology ecosystem. The establishment of BOSAG in November 2024 represents a strategic move to position Ghana as Africa's premier BPO destination.
"This is not about competition; it is about collaboration. We need to work together to push this conversation forward and help businesses understand the potential of the BPO industry,” Kafui Amanfu, Executive Director of the Institute of ICT Professionals Ghana (IIPGH) noted.
Isaac Newton Acquah, National Project Coordinator for Ghana's Tech Sector at the International Trade Centre, added: "It is going to be centers with excellence and experience, with BOSAG and IIPGH coming together as a community, that will allow us to lobby government locally and internationally to move the IT/BPO sector forward."