Fidelity Bank unveils 2026 roadmap to revolutionise agency banking
Fidelity Bank Ghana has successfully concluded its nationwide Agent Engagement and Awards Night, culminating in a national ceremony held at Amber Garden, Tesano, Accra.
The event brought together top-performing agents and members of the bank’s agent network team from across the country to recognise excellence, strengthen partnerships and celebrate the critical role agents continue to play in advancing financial inclusion.
A release issued by the bank said the annual engagement was a key milestone in the Fidelity Bank’s agency banking calendar, providing a platform to acknowledge agents who have demonstrated exceptional commitment and performance over the past 12 months.
“It also recognises the efforts of Agent Network Officers (ANOs), whose work in onboarding, managing, and supporting agents has been instrumental in sustaining the Fidelity Bank’s position as the leading agency banking provider and lastly, to outline a bold strategic roadmap for 2026 designed to cement Fidelity’s dominance in the inclusive banking space,” it added.
The acting Divisional Director for Retail Banking, Godfred Attafuah, described the agent network as not merely a channel, but the bank’s most vital partner in community engagement.
"Tonight is about recognising a fundamental truth: our agents are the lifeblood of our financial inclusion strategy. You are the face of the Fidelity Bank in communities where traditional branches cannot reach.
Your diligence over the past 12 months has not only upheld our position as the market leader but has actively transformed lives by bringing formal financial services to the informal sector,” he said.
He added that going forward, the bank remains committed to ensuring that the partnership remains profitable, sustainable and empowering for everyone.
Operational strides
Highlighting the operational strides made over the year, the Head of Agency Banking at the Fidelity Bank, Dr David Okyere, noted that several initiatives had been rolled out to improve the agent experience and strengthen the bank's market presence.
He explained that over the past year, the bank has introduced key enhancements, such as mobile app withdrawals, increased withdrawal limits, and the free withdrawal campaign, deliberately designed to make agents more competitive, more efficient and better positioned to serve customers.
“Looking ahead, the Fidelity Bank has unveiled a comprehensive strategic plan to enhance its service delivery framework. The bank plans to implement several key advancements designed to maximise agent engagement and drive significant improvements in operational efficiency,” the release stated.