Kotoka Airport secures customer experience accreditation
THE Kotoka International Airport (KIA) has attained level one of the Airports Council International (ACI) Customer Experience Accreditation Programme.
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The ACI Airport Customer Experience Accreditation programme is the first worldwide customer experience management accreditation designed specifically for the airport industry and dedicated to ACI member airports.
The key objective of the accreditation is to help airports improve their practices and to promote a direct positive impact on customer satisfaction to meet customers' ever evolving expectations.
A release issued in Accra by the Ghana Airports Company Limited (GACL) said: “The programme has five levels that guide airports in their approach to customer experience management.”
“This enables airports to identify new practices that can be developed in the short and long-term to progress through the levels of accreditation.
“This accreditation by ACI demonstrates our commitment to improving the customer experience for our cherished customers.”
GACL’s delight
Reacting to the development, the Managing Director (MD) of GACL, Pamela Djamson-Tettey, said "GACL is delighted that Kotoka International Airport has received the level one Accreditation by ACI.”
She said the GACL had over the years made deliberate investments in customer experiences initiatives with the view to creating memorable experiences for passengers.
“This accreditation is yet another justification and an indication of commitment to customer satisfaction at our airports.
“We will continue to harness efforts and resources to make the passenger journey a pleasant and memorable one," she added.