MTN Ghana CEO unveils $1billion in customer service over 5 years
In a bold testament to its dedication to customer satisfaction, MTN Ghana has poured more than $1 billion into enhancing its customer service framework over the past half-decade, according to Chief Executive Officer Stephen Blewett.
The telecom giant’s leader made this announcement during a recent address, spotlighting the company’s relentless focus on elevating the user experience.
Blewett emphasized that this hefty financial commitment—equating to roughly $200 million annually—has been instrumental in fortifying MTN’s network infrastructure.
“Our customers are the heartbeat of our existence,” he declared. “We’re determined to deliver a seamless, top-tier experience, not a subpar connection. The success we enjoy today stems directly from our consistent investment in the network that serves millions.”
Looking ahead, the CEO revealed ambitious plans to channel even more funds into service improvements in the forthcoming year. “By the close of 2025, our five-year investment will hit the $1 billion mark,” Blewett noted. “And that’s just the beginning—we’re gearing up to allocate additional resources to ensure our services keep getting better.”
Beyond network upgrades, Blewett tackled the growing menace of mobile money fraud, a concern increasingly plaguing users. He urged MTN’s customer base to remain cautious and proactive in safeguarding their transactions. To illustrate the prevalence of such scams, he recounted a personal brush with deception shortly after assuming his role.
“When I first joined MTN, I got a call from a trickster in my inaugural month,” Blewett shared. “The fraudster insisted I’d authorized a transfer and tried to twist my arm into accepting his story. I played along, keeping him talking for a good 15 minutes—hoping it might spare someone else from his scheme. Eventually, I revealed I was MTN’s CEO. He didn’t buy it, got flustered, and cut the line. It was a stark lesson in how critical awareness is.”
The CEO reassured subscribers that MTN is not standing still on this issue. “We’re tirelessly exploring ways to sharpen our edge,” he said. “The same passion we bring to customer care is driving us to combat mobile money fraud. We’re digging deep to develop smarter, more effective protections for everyone who relies on us.”
Blewett’s revelations underscore MTN Ghana’s broader mission: to remain a customer-centric leader in the telecommunications landscape, blending substantial investments with innovative responses to emerging challenges. As the company charts its next steps, its focus on both service excellence and security signals a promising horizon for its millions of users across the region.