GWCL must be up and doing!

I am utterly displeased at the way Ghana Water Company Limited (GWCL) has been treating the residents of Abeka for the past three months. 

Even though water has not been flowing through the taps in the area, customers are issued bills to settle, based on previous consumption patterns.

Given the importance of water to human survival, this is an inconvenience for inhabitants.

As they say, water is life! Because of the inadequate supply of water to some parts of the neighbourhood, people are forced to depend on unhygienic sources of water.

I called the GWCL on several occasions to enquire about the acute water shortages in the area, but the response is that engineers are working around the clock to fix the fault.

That was before the press statement of the GWCL on November 3, 2023, that it was facing some challenges supplying water to some parts of Accra due to a variety of factors, including routine maintenance works and faulty pumps.

We never had water flowing through our taps, even though the GWCL promised to rectify the situation within five working days.

 Ironically, for the two months without water, we have been billed by the GWCL and we are paying even more than we have ever consumed.

When I pressed for further explanations, I was told that once the meter reader takes the reading, bills are calculated and nothing can be done about it.

The GWCL knows very well that some customers in certain parts of Accra did not get water through their taps for the past two months yet presented them with bills to pay.

This is not fair at all! 

What beats the imagination is that if consumption is based on actual units of water consumed via meter readings, how come a customer is given the bill to pay for the months without consuming water?

From where did the GWCL get the readings to bill customers?

Is it a case of a meter reader sitting in the comfort of his house without going around to take genuine readings from affected inhabitants? 

The GWCL must take the necessary steps to monitor the accurate readings of customers’ meters to reflect their actual consumption.

I don’t think this is too much to ask in this era of technological advancement.

As I write, the situation in the area has not changed one bit.

Our taps are still dried up. 

The GWCL must live by its motto, “at your service,” to ensure water flows through our taps.

Oko Mensah, 
Concerned resident.

Mob. 026-134-4846