Energy Bank to drive financial inclusion with technology
The managing director of Energy Bank, Ms Christiana Olaoye, has expressed the resolve of the bank to adopt technology to drive financial inclusion.
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Towards that goal, she said the bank would from December this year, roll out mobile money services to ensure that more people, especially the unbanked, got access to financial services in the country.
Ms Olaoye, who was speaking to the Daily Graphic on the sidelines of a customer service week celebration in Accra, indicated that the bank was optimistic that more people would take advantage of its new product and services.
“We are currently working on technology-enabled products and services that will be instrumental to our goal of improving financial inclusion throughout Ghana,” she said.
She said the bank would focus on providing quality service that would ensure the strengthening of its position in the country’s banking landscape.
She noted that the bank’s financial services, knowledge and practices, as well as a better understanding of customers, would enable the bank to better deliver first-class customer service and experience.
Strengthening the needs of clients
Ms Olaoye said the bank aimed at meeting the needs of the different stakeholders, especially the unbanked segment of the population, in order to provide value, meaning and opportunities for them.
She added that the long-term vision of the bank was to be the leader in customer service satisfaction through the delivery of efficient services and leveraging technology.
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“We want to be the market leader, not only in terms of balance sheet, but customer satisfaction. We are in business because of customers so we will strive to ensure that customers are satisfied,” she said.
Ms Olaoye said the Energy Bank would leave no stone unturned to improve customers’ access to services through the introduction of new solution-based products and services for individuals, as well as the business community.
According to her, the bank would also provide an excellent product offering, especially in the digital space online and mobile banking, as well as an outstanding customer service.
“In our quest to become a stronger player in the retail banking space, we have reviewed our business model to cater for the various banking publics, and have strengthened our service delivery points to effectively reach all our banking customers,” she added.
Customer Service Week
Meanwhile, Energy Bank celebrated its private banking customers for their loyalty over the years as part of its customer service week celebration in Accra.
“Energy Bank is committed to catering for the needs of our discerning clients, offering them financial solutions for accumulation and preservation of personal wealth, as well as financial solutions for business objective,” Ms Olaoye said.