The management of Ghana Water Ltd (GWL) has undertaken a working visit to the Western and Central regions to inspect the three facilities selected for rehabilitation.
This follows the signing of a GH¢8.4 million agreement between the Ghana Gold Board (GoldBod) and GWL to rehabilitate the Bonsa, Daboase and Sekyere-Hemang water supply systems.
The rehabilitation initiative, funded by GoldBod after an independent technical assessment of the affected systems, is expected to improve water production, enhance operational efficiency and increase access to potable water for thousands of residents in the Western and Central regions.
The Managing Director of the GWL, Adam Mutawakilu, led the team to tour the Bonsa Water Treatment Plant, which serves the Tarkwa Municipality, the Daboase Water Treatment Plant, which supplies the Takoradi Metropolis and surrounding communities and the Sekyere-Hemang Water Treatment Plant in the Central Region.
The inspections enabled management to assess the operational conditions of the facilities ahead of the commencement of the rehabilitation works.
At the Bonsa Water Treatment Plant, the Managing Director inspected the persistent siltation at the raw water abstraction point, one of the major operational challenges affecting production.
He also examined the improvised floating abstraction pump developed by engineers in the Western Region to sustain water production and commended the team's innovation, while stressing the need for a permanent engineering solution under the rehabilitation programme.
Engagements
Beyond the facility inspections, Mr Mutawakilu held separate engagements with management and staff of the Western and Central regions to review operational performance and discuss strategies for improving service delivery.
Discussions focused on regional Key Performance Indicators (KPIs), revenue mobilisation, billing and collection performance, meter reading, customer service, reduction of Non-Revenue Water (NRW), staff accountability, supervision and the effective use of performance monitoring systems.
The regional management presented comprehensive reports on their operational performance, achievements, ongoing interventions and challenges, while staff used the opportunity to provide feedback and share practical suggestions for improving operations.
Employees also welcomed the Managing Director's direct engagement, describing it as a morale booster that would promote open communication, strengthen teamwork and provide clarity on management's expectations.
The Managing Director encouraged staff to remain committed to professionalism, innovation, teamwork and accountability, emphasising that every employee played a vital role in improving operational efficiency and delivering quality service to customers.
He reiterated that the success of the GoldBod-supported rehabilitation project must be complemented by a strong performance culture across the company.
