Lands Commission streamlines services
The Lands Commission, in its bid to streamline all land services and reduce client frustrations in land documentation, has inaugurated its Client Service Access Unit (CSAU).
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The unit is intended to provide a platform for a single door to access all land services within the Lands Commission to reduce operational bottlenecks.
Against that backdrop, clients are expected to deal solely with the unit for land related services.
Under the new system, clients are expected to complete, make payments of required fees, submit all the documents and collect their registered documents at an appointed time at the same unit.
The initiative forms part of the second phase of the $52 million Land Administration Project (LAP 2) by the World Bank to re-engineer the commission’s business processes and to restructure the sector to reduce process time, improve productivity and efficiency, as well as reduce cost.
The project was also supported by the Department of Foreign Affairs, Trade and Development of Canada.
The unit, which was inaugurated in Accra on the Lands Commission’s premises, is one of five to be established in Sekondi-Takoradi, Tamale, Bolgatanga and Koforidua.
One-Stop-Shop
At the inaugural ceremony, the Minister of Lands and Natural Resources, Nii Osah Mills, said the establishment of the CSAU was in line with the Lands Commission Act, 2008 (Act 767) which requires the remodelling of the commission to increase its efficiency and effectiveness.
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Nii Osah Mills stated that the CSAU would serve as a one-stop-shop for the delivery of quality services to the general public through automated processes.
Considering the efforts being made to revive the image of the commission, the minister urged the staff and management to uphold the virtues of hard work, diligence, honesty, integrity and excellence to stimulate the efforts to redeem its public image.
In his address, the Country Director of the World Bank, Mr Henry Kerali, commended the commission for the initiative and urged other agencies such as the Passport Office and Driver and Vehicle License Authority (DVLA) to create a similar unit.
Automated processes
The Executive Secretary of the Lands Commission, Dr Wilfred K. Anim-Odame, said duplication of activities, demand on clients to visit several offices of the commission and the perception that processes and procedures in land services were unclear were just a few of the challenges that had characterised land administration in Ghana.