GCB Bank reaffirms zero tolerance for fraud
GCB Bank PLC has reaffirmed its commitment to protecting customer funds and strengthening the security of its banking systems following reports of an alleged ATM-related fraud case currently before the courts.
In a statement issued in Accra on Thursday, January 22, 2026, the bank said it operates a zero-tolerance policy on financial crime and has invested heavily in robust security infrastructure, real-time transaction monitoring and strict internal controls to prevent, detect and respond swiftly to suspicious activities across all its banking channels.
The bank said it continues to work closely with state security agencies to investigate and prosecute suspected offenders, noting that such collaboration has been critical in ensuring that attempted fraud cases are detected early and escalated appropriately.
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According to GCB, these joint efforts have helped to reinforce public confidence in the bank’s security structures and its overall ability to safeguard customer deposits in an increasingly complex financial environment.
Commenting on the issue, the Chief Risk Officer of GCB Bank, Theophilus Aryee, said the institution remains uncompromising when it comes to the protection of customer funds. “The safety of our customers’ funds remain non-negotiable. At GCB Bank, we continuously invest in people, processes and technology to stay ahead of evolving risks. Our collaboration with security agencies to ensure that perpetrators are frustrated, identified or dealt with in accordance with the law has grown stronger ensuring a more robust framework to tackle the issues as they come up,” he said.
As part of its broader anti-fraud strategy, the bank said it is intensifying customer education on safe banking practices to reduce vulnerability to fraud, particularly at ATM points and banking halls.
GCB is advising customers to safeguard their ATM cards and personal identification numbers, avoid third-party assistance when using ATM terminals, and promptly report lost cards or suspicious transactions through official bank channels.
Customers have also been encouraged to use the bank’s Customer Experience hotline on 0800 422 422 to report any concerns, as the bank seeks to ensure swift action in cases of suspected fraud.
GCB Bank PLC is Ghana’s largest indigenous bank, operating a nationwide branch network supported by digital banking solutions. Established in 1953, the bank serves individuals, small and medium-sized enterprises, corporates and institutions, guided by its brand promise, Your Bank for Life.