SanlamAllianz promises superior service and prompt claims payments
The CEO and Managing Director of SanlamAllianz Life Insurance Ghana, Tawiah Ben-Ahmed, has assured customers that the merger of Sanlam and Allianz Insurance will revolutionize the insurance industry in Ghana and Africa.
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Speaking on the Super Morning Show on Joy FM, Ben-Ahmed said the brand promise of SanlamAllianz is to offer unmatched service and prompt claims payments. He emphasized the company's commitment to building capacity, systems, and technology to ensure a superior customer experience.
Ben-Ahmed highlighted the strength of the SanlamAllianz brand, combining over 200 years of combined experience from both Allianz and Sanlam. He said this merger has created a powerful synergy, allowing SanlamAllianz to offer comprehensive insurance solutions tailored to the needs of Ghanaians.
He said: “It is important to us at SanlamAllianz that we build capacity, systems, technology, and everything to make sure that beyond the product we offer to you, we are backing it with a service experience that you will admire. We plan to make sure that all our customers experience our superior client service culture and that claims payment is just our business, but we will go further to ensure your experience with Sanlam Allianz leaves you with confidence in insurance that you probably may not have had.”
The CEO stressed the importance of insurance in safeguarding both tangible and intangible assets, noting that it can protect individuals and businesses from financial hardship. Despite the benefits of insurance, Ben-Ahmed pointed to the low insurance penetration rate in Ghana and emphasized the need to increase awareness and accessibility.
SanlamAllianz aims to bridge this gap by providing exceptional service, expanding its reach, and offering a range of attractive insurance products. The company's vision is to empower generations to be financially confident, secure, and prosperous through its admired services.
"The good thing about this merger is that Allianz has over 100 years of providing insurance services, and Sanlam also has 100 years of providing insurance in Africa. The combined experience of these two entities is what is driving SanlamAllianz in Ghana. There are 80 subsidiaries under the SanlamAllianz umbrella, each contributing to our collective expertise and service delivery," he said.
Ben-Ahmed encouraged individuals and businesses to take proactive steps in securing their futures by investing in comprehensive insurance coverage. He said SanlamAllianz is committed to providing peace of mind and protecting its customers' assets, lives, and loved ones.
“At SanlamAllianz, we believe in the power of insurance to transform lives. We are here to provide you with the peace of mind that comes from knowing that your assets, your life, and your loved ones are protected,” he said.