Interior Ministry to launch digital services and Police complaints body by year-end
The Ministry of the Interior is set to launch a comprehensive digital services platform by December 2025 and establish an Independent Police Complaints Commission within the next six months, Interior Minister Muntaka Mohammed-Mubarak has announced.
The digital platform aims to transform how Ghanaians access ministry services, including immigration quota permits, dual citizenship applications, private security licensing, and explosives permits, all of which are currently processed manually.
"The ministry has begun the digitalisation of these services, which, when launched by the end of this year, will streamline workflows, reduce delays, improve public access to services, and promote transparency and accountability," Mr Muntaka-Mubarak told journalists on Monday, July 14, 2025, at the Government Accountability Series briefing.
The Independent Police Complaints Commission is expected to mark a significant shift in police accountability. Operating independently of the police administration, the commission will investigate serious incidents and set standards for officer conduct.
"This will help build confidence within the public by investigating serious incidents, setting standards, and operating independently of the police administration. It will give our citizens the assurance that if a police officer misbehaves, they will be held accountable," the Minister explained.
The announcement comes as the ministry oversees several key security agencies, including the Ghana Police Service, Prison Service, Fire Service, Immigration Service, and National Security.
Mr Mohammed-Mubarak cited the swift response by the Inspector-General of Police in sanctioning an officer who assaulted a journalist, noting that such accountability would be institutionalised through the new commission.
The digital platform is also expected to address long-standing frustrations with bureaucratic delays in accessing Ministry services. Currently, all services from renouncing citizenship to obtaining arms permits require manual processing, which has led to bottlenecks for both Ghanaians and foreigners.
The Minister further revealed that the first batch of security interns would begin training on Thursday under a new memorandum of understanding with the Ministry of Youth Development. These interns will be deployed across the police, prison, and fire services, improving operations while creating employment opportunities for the youth.
In other updates, the Ministry has lifted curfews in five additional communities—Walewale, Binduri, Bawku, Sampa, and Nkwanta—due to improved security conditions.
The Ghana Fire Service has also secured insurance coverage for its personnel through the State Insurance Company. The package includes GH₵50,000 for injuries, GH₵100,000 for permanent disability, and GH₵100,000 for the families of officers who die in the line of duty, all covered under an annual premium of GH₵40.
Mr Muntaka-Mubarak emphasised that both the digital transformation and the move towards greater police accountability are in line with President John Dramani Mahama’s vision of ensuring that every Ghanaian feels safe, while supporting the government’s 24-hour economy programme.
The Ministry has also established a 24-hour economy secretariat at police headquarters to provide round-the-clock security for businesses operating under the flagship economic policy.
