Ghanaian flavours on Delta’s JFK-ACC route

For Ghanaian passengers desiring home cooking on board the ACC-JFK route, Delta Air Lines provides the comfort of local flavours modified by customer feedback in flight, just in time for holiday travel. 

Local Emphasis

Delta partners local chefs and catering stations in Ghana to ensure that the food served maintains maximum integrity and authenticity. 

While the airline strives to satisfy local customers in this context, a conscious mind for passengers with varied palette preferences is also important. 

“We design menus with Ghanaian influence and some Western touches for our customers,” the Regional Manager, On Board Service & Menu Development, Gabriel Palchik, said, adding, “We tend to base our design on passport and customer data.” 

“Pouring into the community is vital to showing an authentic representation of where Delta people live, work and serve. 

“That’s why local languages Twi and Ga are also spoken on the JFK-ACC route, ensuring that the service is rooted in the needs and language of the Ghanaian customer,” Palchik said.

He explained that Delta strived to offer thoughtful, elevated food and flight experiences its customers would remember forever.

The Menu

He explained that Delta offered entrees influenced by local preferences and flavours in the Main Cabin, adding that beef, chicken and fish selections were available on direct flights between JFK and Ghana, while chicken and pasta options were available on European routes - operated by AKFL. 

“The meal begins with salad, soup, an appetizer and bread. The main course follows, then is completed with a sweet after-dinner chaser: a choice of an ice-cream sundae or cheese cubes. 

“Coffee and tea service are also included. Alcoholic beverages, including local beers, are also offered to complement the dining experience,” he explained.

He said both Delta One and Premium Cabin passengers could select their main entrees prior to the flight, while some options might occasionally be unavailable, “there 
are five choices available for Delta One customers this winter and three for customers in Delta Premium Select.”

Delta One

Delta One offers a braised beef dish with popular West African tomato-based Domoda sauce, which comes with rice and roasted local vegetables.  

An alternative is the grilled grouper fillet with jollof rice, green beans and roasted pumpkin, served with Thieboudienne sauce.

Mr Palchik explained that menu changes on Delta were informed by feedback from passengers regarding requests for Ghanaian meals. 

“In the premium cabins, the whole menu changes every six months, with smaller updates every three months,” he added.
 

Delta Premium Select 

He added that jollof rice, a staple in Ghana and West Africa, was offered in all cabins (Delta One, Delta Premium Select and Main Cabin), and is seasoned with local spices, tomato and onions. 

“In Main Cabin, menus are changed every six months, using feedback on new strategies. Delta gathers comments from its crew and passengers, in addition to feedback from local sales teams in each region. 

“The airline caters for special requests by passengers, who prefer a meal that is not currently listed on the standard menu. Passengers with special dietary requests (religious restrictions, vegan, gluten-free, etc.) can select their meals prior to their flight. 

“We put a lot of emphasis into designing menus that merge the local flavours of a particular country with the preferences of our passengers and crew. “It tends to be a mixture of African and Western dishes in order to have our customers experience a pleasant meal that they will remember even after they deplane,” Palchik said.

Mr. Addo urged the staff to embrace such responsibility with enthusiasm and pride as build lasting customer relationships.

Bank's customers 

To the bank's cherished customers, he told them that the bank would serve its customers better to enable the customers grow their businesses to secure their families future or invest in the dreams of tomorrow, adding that CBG had become the customer prefered destination.

Hub opportunity & growth 

"We invite you to explore our wide range of products from savings and loans to investments and insurance design to meet your unique needs, stressing that we take step together, celebrate Mpraeso’s strength and potential to make it not just a place of history and heritage but a hub of opportunity and growth.

Do business 

The queenmother of the Kwahu Traditional Area Nana  Adwoa Gyamfua III, who was happy about the new CBG branch at Mpraeso called on business owners as well as traders especially both men and women to do business with the bank.

That, she indicated would enable them expand their businesses and at the same time enable them to make more income from their businesses to cater for themselves and their families.

Customer happiness 

A kenkey seller at Mpraeso, Cynthia Agyapong told the Daily Graphic that since the bank had been opened at Mpraeso, she and her other colleagues would take advantage of it to effectively do business with them.

I will open account at CBG Mpraeso branch to demonstrate my commitment and dedication to do business with the bank to improve the socio-economic conditions of the people especially we the women", she stated.