MTN Ghana on why customers are experiencing some disruptions in service

For MTN customers currently experiencing some disruptions in the service, MTN Ghana has explained that it was currently upgrading the network across Ghana and that 80 percent of the planned network upgrade has been completed.

The said planned network upgrade across Ghana, which commenced in June 2024 involves the replacement of existing mobile network infrastructure with more efficient and environmentally friendly equipment.

The entire exercise is expected to end in August 2024, a press release issued by MTN Ghana on Friday [July 26, 2024] explained. 

The Chief Technical Officer (CTO) of MTN Ghana, Thomas Motlepa, indicated the commitment of the business to delivering unparalleled network service for customers.

He stated, “Our customers remain at the core of our business. This upgrade will ensure that we have a more reliable and robust network and help to achieve network virtualization and increased capacity for optimum service delivery.” 

Mr. Motlepa noted “We are thankful to our valued customers and stakeholders for their patience and support during the period especially as we experienced some intermittent network disruptions.” 

The modernisation of the network is expected to be completed by the end of August 2024. Customers who experience any disruption to any service can call MTN toll free number 100 or reach out via any of MTN’s social media handles, he added.