Pan-African Savings and Loans appreciates loyal customers
PAN-AFRICAN Savings and Loans, a leading non-bank financial institution, organised a free medical screening exercise for its loyal customers to mark this year’s customer service week.
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Patients were screened for malaria, haemoglobin (Hb), sugar levels, blood pressure and other health conditions.
The exercise was aimed at prioritising the well-being of the institution’s esteemed clientele while ensuring their continued satisfaction.
In a release issued by the company, it said “the significance of giving back to customers cannot be overstated, and Pan-African recognised this by providing a platform for their customers to undergo free medical screening”.
Free medical check-ups have become increasingly important in today's fast-paced world, where individuals often neglect their health due to various commitments. This commendable initiative displayed Pan-African's commitment to the holistic well-being of their customers.
The Head of Corporate Affairs, Research and Customer Experience for Pan-African Savings and Loans, Linda Naykene, said throughout the customer service week, the dedicated staff of the company went above and beyond to engage customers in various ways as a token of appreciation.
The atmosphere, she said, was filled with a sense of gratitude, as customers received personalised attention at their work sites and were made to feel special.
“Many expressed their joy at being part of such a thoughtful initiative. The free medical screening allowed them to prioritise their health in a convenient manner, and the surprises hidden within the balloons added a sense of fun to their visit. Customers were eager to engage with the management team and staff, sharing their personal experiences and stories throughout the week,” she said.
Mrs Naykene said the customer service week activities organised by Pan-African demonstrated the company's dedication to its customers.
“Beyond the business aspect, they recognised the importance of creating a positive and memorable experience for everyone. The engagement between staff and customers fostered a sense of loyalty and strengthened the bond that existed between both parties,” she added.