International money transfer company Taptap Send has resumed its remittance operations to Ghana after the Bank of Ghana (BoG) lifted a temporary suspension imposed on the firm and four other operators over regulatory breaches.
In a statement announcing the restoration of its services, Taptap Send said it had resumed full operations following “fruitful and positive engagement with the Bank of Ghana,” which led to the lifting of the one-month suspension earlier than expected.
“Taptap Send is pleased to announce that money transfers to Ghana are now fully restored. After fruitful and positive engagement with the Bank of Ghana, the pause was lifted earlier than the initially imposed month-long timeline. Taptap Send is now fully operational, and customers can now resume sending money from the UK, Europe, Canada, the USA, and the UAE to their loved ones in Ghana with immediate effect,” the statement said.
The company assured customers that its operations remain “safe, secure and fully compliant,” adding that it had strengthened internal systems to ensure adherence to all regulatory standards.
Taptap Send expressed gratitude to its users for their loyalty and patience throughout the suspension period, describing the experience as a difficult time for both the company and its clients.
“We would like to express our deepest and most sincere appreciation to our customers for their patience, love, and continued support in what has been a really difficult time of inconvenience. You, our customers, are the reason we’ve been the number one app for sending money to Ghana,” the statement added.
The company reiterated its commitment to providing fast, affordable, and reliable remittance services, noting that it remained dedicated to upholding “the highest standards of compliance and excellence in service provision.”
Taptap Send was among five international money transfer operators suspended by the Bank of Ghana on September 18, 2025, for what the central bank described as “various breaches of the Updated Guidelines for Inward Remittance Services by Payment Service Providers.”
The affected companies included Taptap Send, Top Connect, Remit Choice, Send App, and Afriex. The suspension followed investigations that found the operators had engaged in unauthorised remittance activities with Payment Service Providers, including Halges Financial Technologies Limited, Cellulant Limited, and Flutterwave Inc., through their settlement bank, UBA Ghana.
In a statement dated September 4, 2025, the BoG said the operators would only be permitted to resume services after reapplying through their partner PSPs or banks for consideration upon the expiration of the suspension period.
The central bank also cautioned all foreign exchange market participants to adhere strictly to its regulations, warning that compliance remained vital to maintaining the integrity and stability of Ghana’s financial system.
Following the early lifting of the suspension, Taptap Send reaffirmed its commitment to collaborating with the central bank and other stakeholders to ensure continuous, transparent, and secure financial transactions for customers in Ghana and abroad.
“Taptap Send is back. We have missed you and cannot wait to see you on the app again. We dey for you,” the statement concluded.
