Alfred of MTN call centre
On Wednesday, December 31, 2025, I ordered some items on TEMU at about 4:41pm with my MTN MOMO. I had a response showing I had been debited on my MOMO account.
Monitoring TEMU, I realised by January 3, 2026 that the payment had been unsuccessful and had not reached TEMU.
I, therefore, called the MTN helpline and the person attending to me was adamant that once I had been debited it meant the money had been sent.
I, therefore, focused on TEMU emphasising, based on my call with MTN, that I had paid, and they also insisted that I had not.
On January 14, 2026, I finally called MTN once again and was attended to by one Alfred, who asked me politely to hold on, for him to check.
He came back after some minutes to explain that because of some technicalities the money paid had not been effected and that they had now rectified the challenge, and made payment.
My question is: MTN why do you make virtual transactions so loathsome?
Some of these challenges should be picked up immediately they occur through constant supervision and monitoring!
The future expectation of our development is a transition to a paperless era and virtual transactions, but if MTN sits on its hands then that aspiration would be aborted.
Already, transacting online is dreaded, and if MTN does not act timeously when needed, then Ghanaians might as well forget transacting virtually.
It has taken me two weeks of back and forth to be helped by Alfred.
Alfred, thank you very much, you are the kind of employee that makes employers shine even when they do not merit it.
My records at MTN will show.
Caroline Boateng,
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